Jeff Bertrand

See our new "How to Make a Booklet Label" animation

Our new animation shows how a booklet label is manufactured*. Press the link below and see a beautiful rendition of the process with some extra capabilities thrown in. I have reviewed the world wide web on the booklet label niche. I have found nothing that compares. Enjoy. If you have any questions, please let us know. We look forward to hearing from you.

 

Booklet Label animation

 

*For competitive purposes, this animation doesn't show our exact press configuration.

One of the nicest compliments from a JHB distributor we ever got!

Dear Jeff,

I wanted to take a moment to tell you how much I appreciate the “partnership” we have formed with J.H. Bertrand.  Over two years ago when I first quoted my labels, you were not the least expensive, but the level of customer service I received was outstanding and I knew my labels would be in great hands. We simply could not be happier with the label quality, turnaround, or pricing and the customer service is just second to none.

I would highly recommend J.H.Bertrand to any company looking to do business with you.  The JHB team simply cannot be beat.  I continue to be extremely pleased, which is why we now produce 12 different labels with you. This is my 26^th year in the printing industry and the first time I’ve ever worked with such a cohesive team offering outstanding service with such superior quality.  As a distributor, I've worked with literally hundreds of vendors.  JHB never ceases to amaze me!

 Your team is to be commended for their consistent efforts.  Jennifer Thomas simply offers me the best customer service and her response time is more than I can ask for.  She is always so friendly and extremely knowledgeable. The rest of your team from Aristotle Pantelis to Ann Chimera to Beth Donhauser, to the people in your plants and your pre-press team are greatly appreciated for time and again making me look so great!

Bravo! Keep up the great work and thanks so very much!  You certainly have so much to be proud of! Here's to many more years working together!

 Sincerely,

Lisa L

Kansas City, MO

JHB Distributor

Kim is one of our meticulous inspectors

 

Kim is one of JH Bertrand's top inspectors. She is known for being meticulous and conscientious. She is seen here doing her trademark "eye level" inspection on a clinical drug booklet label. She runs the rewinder very slowly looking for a variety of potential defects. Our customers give us good marks on our quality. An average roll of booklet labels in our industry is inspected at 5-6 minutes. JH Bertrand's average is 15 minutes. Kim takes a lot of "eye" breaks so she stays fresh.

A kind note from a distributor

We produced a nice booklet label project for this customer a few months back. In a follow up email, we received the note below. As normal, we don't publish names or give other confidential information for privacy and competitive reasons.

Our customer wrote:

"Before we get to that, I want to respond to your inquiry about the possibility of producing more of the fold out labels.  I can’t say with any certainty that there will be another order coming within the next few months.  What I can say with certainly is that our customer was absolutely thrilled with the job you did and has assured us that any future orders and new opportunities for the same type of application would come to us.  And…if it comes to us it will be coming to you.  The support you provided me was exceptional!"

A JHB Distributor

 

 

Really nice compliment from a distributor

We don't publish names or sensitive information for privacy and competitive reasons.

 

"I really like the service, honesty,responsiveness and can do attitude of everyone at Bertrand! Very refreshing! Most definitely can buy more time for the delivery. Can you ship by 11/21, if you need more let me know and I will try and get it!"

 

Our response (from Jennifer)

Thank you for the kind words and the extra time! I don’t think we’ll have any problems shipping by 11/21. I will let you know if we have any further concerns.  Please watch for another e-mail with your confirmation attached. Talk to you soon!

Jennifer Thomas

Customer Service Rep

(716)631-9201